Privacy Policy

This is the privacy policy for Charlotte Cave Ltd (“CC”, “we”, “our”, “us”). This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure.

WHO WE ARE

We are Charlotte Cave Limited of 149 Endlesham Road, London SW12 8JN. You will know us by our trading names “Charlotte Cave Store & Services” and “Charlotte Cave Atelier”. For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used, and have a legal duty to make sure that your rights are protected when we do so.

If you have any questions about our Privacy Policy, please contact us by writing to us at our registered address given above, telephoning us on + 44 208 673 4343 or contacting us via e-mail at reception@charlottecave.com.

THE PERSONAL INFORMATION WE COLLECT

When somebody visits www.charlottecave.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to monitor visitor behaviour and numbers on our site that helps us improve the user experience. This information is only processed in a way in which does not identify anyone. We do not make, and do not allow WordPress to make, any attempt to find out the identities of those visiting our website.

When somebody visits www.charlottecave.com via advertising on the Google search engine we use Google Analytics to collect standard internet log information and details also.  This information does not identify anyone either and we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We also collect the following types of personal information:

Information you give us

When you first register with us in one of our stores or via telephone or email, we will ask for the following personal information about you:

your name; and

your contact details (e-mail address, mobile phone number);

If you contact us via our website you will be asked for the following information:

your name;

your contact details (e-mail address, mobile phone number); and

your appointment preferences:

You will be given the option to opt in to receiving marketing information from us on the initial new client registration form and also on the online contact sheet.

Details of services and products you have purchased in person or by any other means relating to those transactions will also be stored in our Phorest Salon Software system. All data stored on Phorest Salon Software is fully encrypted meaning your data is protected from leaking.

When you make a purchase with us, your payment is passed to our payment processing partner to process according to our instructions. We do keep a copy of this purchase. However, we will never store your card details – these are held by our third-party payment provider.

Finally, if you have interacted with us via social media e.g. by liking our Facebook page, or connecting with us on Instagram, we may contact you via those platforms.

COOKIES

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website. This helps us to improve the way both sites work, for example, by ensuring that users are finding what they are looking for easily.

Social Media Sharing Buttons. We do use sharing buttons in order to make it easier for you to follow our content via your social media pages. These buttons are third-party cookies which are placed onto your device when you visit our Website. Even without you clicking on the relevant sharing button, these sites are aware that you have visited our Website, and may use this information when building their profile of you, and deciding what advertisements you might like to see. You should check the respective policies of each of these social networks to see how exactly they use your personal information. This process does not involve us collecting or storing any of your personal information ourselves.

MAILING LIST SIGN UP

As part of the sign-up process, we collect personal information from you as stated above. We may that information to tell you about our services, products, promotions and news. We may also contact you to tell you about any changes to our privacy document. We don’t sell, rent or trade any of this information and it is only used by us.

We will deliver our email campaigns via a variety of third-party suppliers. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our campaigns. You can stop us contacting you at any time by clicking the unsubscribe link on the bottom of all emails, or you can email reception@charlottecave.com with your request and we will quickly remove you from our mailing list.

LINKS TO OTHER WEBSITES

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

ACCESS TO YOUR PERSONAL INFORMATION

You are always entitled and most welcome to view, amend, or delete the personal information that we hold about you. Email your request to reception@charlottecave.com and we will supply the information you require, or act upon your request as quickly as possible.

CHANGES TO THIS PRIVACY NOTICE

Charlotte Cave Ltd may change this policy occasionally but will always keep this page up to date. You should check this page from time to time to ensure that you are happy with any changes. This policy was last checked and updated on 23.05.2018